Privacy Policy

1. About M.Rafiq & Co.

Established in 1970, M.Rafiq & Co. is one of Asia's leading manufacturers of premium imitation zari. We serve customers across India and international markets and are committed to maintaining the privacy and security of all information shared with us.

2. Information We Collect

We may collect the following categories of information:

3. How We Use Your Information

We use the collected information to:

• Respond to inquiries & process quotation requests
• Provide customer support & communicate order updates
• Improve our products, services, and website experience
• Send product information (where permitted)
• Detect fraud, maintain website security, and comply with legal obligations

4. Legal Basis for Processing

Where required by applicable law, we process personal information based on your consent, performance of a contract, compliance with legal obligations, our legitimate business interests, and protection against fraud and security threats.

5. Sharing Your Information

M.Rafiq & Co. does not sell or rent your personal information.

We may share your information only with:

• Service Providers: Trusted third-party providers assisting us with website hosting, email communication, payment processing, logistics, analytics, and customer support.
• Legal Authorities: When required by applicable law, court orders, government authorities, or legal proceedings.
• Business Transfers: In connection with a merger, acquisition, business restructuring, or sale of company assets.

6. International Data Transfers

If you are located outside India, your information may be transferred to and processed in India or other countries where our service providers operate. We take reasonable measures to ensure that your information remains adequately protected.

7. Data Retention

We retain personal information only for as long as necessary to respond to inquiries, fulfill contractual obligations, provide customer support, meet legal requirements, resolve disputes, and enforce agreements. When no longer required, information is securely deleted or anonymized where reasonably practicable.

8. Data Security

We implement appropriate technical and organizational safeguards to protect your information, including secure servers, access controls, encrypted communications where applicable, firewall protection, and regular security monitoring. While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to access your personal information, request correction of inaccurate information, request deletion of your information, withdraw consent, restrict processing activities, object to processing, or request a copy of your personal information.

10. Marketing Communications

If you choose to subscribe to updates or marketing communications, we may send information regarding New Products, Company Updates, Promotional Offers, Trade Events, and Product Catalogues. You may unsubscribe at any time.

11. Cookies Policy

Our website may use cookies to remember your preferences, improve website performance, understand visitor behavior, measure website traffic, and enhance user experience. You can disable cookies through your browser settings.

12. Third-Party Services

Our website may integrate or link to third-party services such as payment gateways, analytics providers, social media platforms, and shipping partners. These third parties operate under their own privacy policies. M.Rafiq & Co. is not responsible for their privacy practices.

13. Third-Party Links

Our website may contain links to external websites for your convenience. We do not control those websites and are not responsible for their privacy policies, content, security, or services. We encourage you to review their privacy policies.

14. Children's Privacy

Our website is intended for business users and individuals aged 18 years or older. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so that we can promptly remove it.

15. Do Not Track

Some browsers offer "Do Not Track" (DNT) settings. Because there is currently no universally accepted standard for responding to DNT signals, our website may not respond to such requests.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with an updated Effective Date. Your continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.